Patients & Family

Food and Nutrition

Patients receive three meals per day. Nutrition Services staff visit patients with a diet ordered to discuss meal options and obtain selections.  Menu selections are made prior to each meal. Patients on a special diet are offered appropriate menu choices. Nutrition Services staff can assist with food preferences and snacks as needed.

In addition, each unit has a kitchen stocked with baby formula, baby food, juices, cereals, crackers, popsicles, ice cream and coffee, for patient and parent use. Kitchens contain microwaves for parent convenience.

Please check with your child's nurse before giving your child anything such as snacks, candy or gum. A treat could interfere with tests or medical care.

If your child is on a special diet, the appropriate menu will be offered for selection. Nutrition Services staff can assist with selections as needed.

Guest trays are available for purchase. Check with your child's nurse for more information.

On-Campus Food Service

  • The Norton Hospital Cafeteria is located on the first floor of Norton Hospital. It is open every day from 6 a.m. to 8:30 p.m. and 11 p.m. to 4 a.m.  You can reach the cafeteria by walking across the second floor pedway from Kosair Children's Hospital to Norton Healthcare and take the elevators or escalators to the first floor.
  • McDonald's is located on the first floor of Kosair Children's Hospital. It is open 6 a.m. until 11 p.m. Monday through Saturday and 7 a.m. to 11 p.m. on Sundays.
  • The Norton Healthcare Pavilion Cafeteria is located on the first floor of the Pavilion, with a side entry from Floyd Street. It is open from 7 a.m. to 2 p.m. Monday through Friday.
  • Munch Mobile -- We also offer the Munch Mobile -- a meal wagon that lets kids choose their own food.

Guest Services

For more information or assistance with overnight accommodations, including area hotels that provide discount rates for Norton guests, call (502) 629-5150 or (866) 298-9173 , Monday through Friday, 8 a.m. to 7 p.m.

Internet Access

Free Wi-Fi service available.

Vending Area

Vending machines are located in the dining area, the ground floor and floors 4 and 5. Ice and a microwave are available on each unit.

Gift Shop

The gift shop is located on the first floor of Kosair Children's Hospital. Toys, cards, candy, balloons, books and other items are available.

  • Monday - Friday
    10:00 a.m. - 8:30 p.m.
  • Saturday
    11:00 a.m. - 3:00 p.m.
  • Sunday
    1:00 p.m. - 4:00 p.m.

Visiting Hours

In most areas of the hospital, parents or guardians have unlimited visiting hours. Siblings may visit if accompanied by and adult. Sibling visits are limited to the patient's room or other designated visitation areas. The patient's nurse will check to see that the sibling does not have a history of recent exposure to a contagious disease.

Please check with each unit for special visitation guidelines.